Help Desk Ticket #1

 

Caller: Mrs. V’s computer will not shut down and she was wondering if someone could come take a look at it.

 

Support: Did you try pushing the power button?

 

Caller: No, let me do that………………….the screen went black but it’s still making noise.

 

Support: Did you push the monitor power button or on the tower?

 

Caller: The screen.

 

Support: Please try the power button on the Tower.

 

Caller:  That did it.  Thanks for fixing it.

 

Lunch Time Door Game

I believe that teachers absolutely can not stand the sight of a closed door.  I’m not sure if they feel like they can go anywhere they want because they are a teacher or if it’s a genuine sickness but I have learned to enjoy the phenomenom.  My favorite is when I don’t answer the knocks, a teacher busts in the door and when I ask them if they need help they say “no, I’m all set”. These instances led me to create the Lunch Time Door Game.

Rules:

  1. Close the door to your office – preferably while eating lunch
  2. Do not answer any knocks
  3. See how many people open the door despite not being invited

Scoring:
Points are awarded based on the reason for entry and how many knocks.

  1. Legit IT emergency – No points becaue you are being a jerk
  2. Copy Machine issue – 5 points
  3. Petty IT issue – 7 points
  4. Anything that could wait till next week – 10 points
  5. No reason to open door – the golden goose of the Lunch Time Door Game – 25 points

Knock bonus points::
Add one point for each knock before entering

 

My best day was 3 entries:

  • 1 Copy Machine issue (5 points)
  • 1 Petty IT Issue ( 7 points)
  • A No Reason! ( 25 points)

The copy machine and petty IT issue were 0 knocks but the No Reason was 4 knocks!

High Score: 41 points.

 

Gmail Debacle Update

Secretary: How do I setup my printers in gmail?

IT: You can't setup printers in gmail….besides I already set it up
Secretary: It says print to Laserjet 3 – that's not my printer
IT: yes it is
Secretary: No it's not, I already tried it several times 
IT: Do it again
Secretary: Ok, see it doesn't…..oh there it goes.  What did you do?
IT: (Click)

Will our new webpage work?

Teacher: Hi, I just wanted to check that our new group web page will work

IT Guy: What do you mean work?

Teacher: On the system?

IT Guy: The system?

Teacher: Yeah, our new web page

IT Guy: What are we talking about?

Teacher: I want to know if our webpage will work at school?

IT Guy: Are you asking me if you can view a webpage at school?

Teacher: yes…..our new one.

IT Guy: Yes.  We have internet access.

Teacher: Great!

IT vs the Volunteers

 

Volunteer:  I need to install some software – can you do it? 

IT Guy: Actually, I’m kind of busy….can you just throw it into your CD ROM and keep clicking next

Volunteer: I don’t know…….I guess I can try

IT Guy: Thanks…..you are very brave

Volunteer: Ok, I’ll call you back when I’m in front of the computer

IT Guy: But….why?

**CLICK***


Volunteerr: Ok, I am in front of the computer.

IT Guy: Great, put the disk in

Volunteer:  I can’t find the computer

IT Guy: What do you mean?  You just said you were in front of it.

Volunteer: I am but I can’t see the hard drive.

IT Guy: Can’t see the hard drive, huh?  How bout that?   Did you look on the floor.

Volunteer: I sure did and on the desk.

IT Guy: Good thinking.  Ok, well there is a three foot cord connecting the monitor to it.  Can you circle the machine in a three foot circumference till you step on it.

Volunteer: No

IT: Of course not, I’ll be right there.


**************************


Volunteer: I think someone might have moved the computer

IT Guy: Actually, it’s right here.  The monitor is sitting on top of i

Volunteer: Oh, that is the computer

IT guy: It sure is…..you giant idiot.  Just throw the CD in it and hit next

Volunteer: Where does the CD go?

IT Guy:  Why don’t I just do it?  You probably won’t be able to find the next button either