You have me hooked in to your gmail

Secretary: You have me hooked in to your Gmail.

IT Guy: What?
Secretary: How can I get in to mine?
IT Guy: You have to log me out then log yourself in
Secretary: That won’t work, I had Pete help me, we can’t find it
IT Guy: Try harder (click)

Secretary arrives in my office 5 minutes later with a pad of paper and pen

Secretary: I can’t figure it out.  Can you show me how to do it.
IT Guy: Why do you have a pad of paper?  You click SIGN OUT in the upper right corner
Secretary while writng: Ok, let’s see upper right corner…….Sign Out…..then what.
IT: YOU SIGN IN!
Secretary: Ok, with what…….?
IT:  YOUR LOGIN?
Secretary: Oh, ok…..with mine…….

Help Desk Ticket #1

 

Caller: Mrs. V’s computer will not shut down and she was wondering if someone could come take a look at it.

 

Support: Did you try pushing the power button?

 

Caller: No, let me do that………………….the screen went black but it’s still making noise.

 

Support: Did you push the monitor power button or on the tower?

 

Caller: The screen.

 

Support: Please try the power button on the Tower.

 

Caller:  That did it.  Thanks for fixing it.

 

The Computer should be able to do that – #1

I have a whole series of coming entries where a person that struggles to turn on their computer will suggest that “the computer should be able to do that”.  Here is the first entry:

Secretary: I need to create a report from our school database to automatically create subs for teachers that are out sick

IT Guy: Sorry, our program can not do that

Secretary: Why not?

IT Guy: What do you mean……why not? It wasn’t built that way

Secretary: What if I give you this spreadsheet I printed out

IT Guy: Oh, that will help.  Let me jam it into the CD ROM ………hit the eat button…….. and now the computer is digesting the paper………processing……and there we go………we now have a sub scheduling program.

Secretary: You are an ass.

IT Guy: Yep