Help Desk Ticket #1

 

Caller: Mrs. V’s computer will not shut down and she was wondering if someone could come take a look at it.

 

Support: Did you try pushing the power button?

 

Caller: No, let me do that………………….the screen went black but it’s still making noise.

 

Support: Did you push the monitor power button or on the tower?

 

Caller: The screen.

 

Support: Please try the power button on the Tower.

 

Caller:  That did it.  Thanks for fixing it.

 

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