Caller: Mrs. V’s computer will not shut down and she was wondering if someone could come take a look at it.
Support: Did you try pushing the power button?
Caller: No, let me do that………………….the screen went black but it’s still making noise.
Support: Did you push the monitor power button or on the tower?
Caller: The screen.
Support: Please try the power button on the Tower.
Caller: That did it. Thanks for fixing it.