Help Desk Ticket #1

 

Caller: Mrs. V’s computer will not shut down and she was wondering if someone could come take a look at it.

 

Support: Did you try pushing the power button?

 

Caller: No, let me do that………………….the screen went black but it’s still making noise.

 

Support: Did you push the monitor power button or on the tower?

 

Caller: The screen.

 

Support: Please try the power button on the Tower.

 

Caller:  That did it.  Thanks for fixing it.

 

Too Much SPAM

I just got a call from a teacher in regard to the amount of SPAM she has been receiving. There are a couple important details I would like to convey before relaying the story.

1. We are out of school.  She took the time during summer break to check her SPAM levels and place a call.
2. Not only did she take the time to make this call.  She did it first thing in the morning.   Almost like she was waiting for me to arrive at work.
3. We host our email through Google. A nice little company who, In my opinion, does a very good job handling SPAM.  You may have heard of them.

Teacher: Hi IT Guy, I have been getting a ton more SPAM in email than usual
IT Guy:  You have?

Teacher: Yeah, there has been a ton.  Has anyone else had that issue?
IT Guy: Nope

Teacher: That’s weird
IT Guy: Did you give out your email anywhere?

Teacher: No, I never do
IT Guy: Are you looking at ALL MAIL instead of your INBOX?

Teacher: No, I am looking at the SPAM folder?
IT Guy: WHAT? Why are you looking at that?  That’s where SPAM is suppose to goThat is why they call it a SPAM FOLDER!

Teacher: I always look at it.  Usually there is only one a day.  But the last couple days I have had 3 or so
IT Guy: Yeah…..SPAM folders are fun to look at.  So let me get this straight, you routinely count the amount of junk messages in your SPAM folder, found an increase, and took the time to call me about it?

Teacher: Yeah, do you think it’s ok?
IT Guy: Hard to be sure.  I will contact the FBI, you better call the Secret Service.  I don’t know who is sending these dastardly emails directly to your SPAM folder but I will not rest until I find the culprit.  So, for my notes……you said it was 3 emails PER DAY?

Teacher: Yeah, 3
IT Guy: I’m on it. (CLICK)

Will our new webpage work?

Teacher: Hi, I just wanted to check that our new group web page will work

IT Guy: What do you mean work?

Teacher: On the system?

IT Guy: The system?

Teacher: Yeah, our new web page

IT Guy: What are we talking about?

Teacher: I want to know if our webpage will work at school?

IT Guy: Are you asking me if you can view a webpage at school?

Teacher: yes…..our new one.

IT Guy: Yes.  We have internet access.

Teacher: Great!

“MY” Gradebook

Teacher: IT Guy, my grade verifcation sheet has different grades the what are in my gradebook

IT Guy: How is that possible?  Those grades come from your online gradebook

Teacher: Must be some magic

IT Guy: Yeah, that’s it.  Magic……let’s pull it up and check

Teacher: Ok

IT Guy: Which grade is dfferent?

Teacher: This kid has an “A” in my book

IT Guy:It says “B” in your online grabebook

Teacher: Not in mine

IT Guy: THIS IS YOURS’!

Teacher: Not on my computer

IT Guy: ITS THE SAME BOOK, it is web based software

Teacher: Yeah, but mine is different

IT Guy: THERE IS ONLY ONE!  I AM LOGGING INTO YOURS

Teacher: But it is different……..

IT Guy: Why are you not understanding this???  There is only one online gradebook and this is it

Teacher: Let me get out my book and show you

IT Guy:What does your paper gradebook have to do with this?

Teacher:I I’ll show you I have an A

IT Guy: Your paper gradebook is in no way WHATSOEVER linked to the internet, your online grading program and perhaps your brain.

Teacher: But I have an A

IT Guy: This is the dumbest converstation I have ever had.