Story submitted by another IT Guy. He feels my pain.Teacher: The computer is dark, and wont come on. What is wrong? IT Guy: Do you see any lights on the computer? Teacher: No, what do I do? IT Guy: Turn it on? Teacher: Okay, that fixed it, thanks!
IT Guy: What login? You left here 3 years ago?.
Teacher: Do you get rid of those?
IT Guy: No, we keep them forever. That’s how we keep track of who use to work here.
Of my many pet peeves pertaining to teachers “Fix it yet?” is among the top. Teachers need constant updates on the status of computer repairs. You would think the mere fact that I am sitting in their classroom would suggest the issue is not corrected but regardless they pepper me with questions in regular intervals. For example, the following is a pretty standard “Fix it yet?” interaction.
Teacher: Hey, IT Guy……..my computer is broken.
IT Guy: Shocking
Teacher: Do you know what’s wrong with it
Secretary: How do I setup my printers in gmail?
In my time working at a school I have discovered that teachers are for the most part pack animals. Everything they do is in some sort of little group. This is evidenced by the fact any time a teacher has a computer issue five other people will report it before the person with the actual problem. Sadly, the actual issue the other pack members report is almost never the real problem.
It usually unfolds something like this:
IT Guy, did you hear Mrs. X is having trouble with their online gradebooks
that usually morphs into something like
IT Guy, Mrs. X can not turn on her computer because she has a virus
followed by the catch all diagnosis
IT Guy, the server must be down
This syndrome reminds of the famous Purple Monkey Dishwasher scene from the Simpsons.